Order Processing
All orders placed on our website go through a production process before shipping.
Because each pair of eyewear is customized, we need time to:
verify your order details
prepare and process the lenses
assemble and inspect the finished product
Processing Time:
2–4 business days (depending on lens type & order volume)
Once the product passes quality inspection, the order will be handed over to our logistics partner.
Shipping Methods & Delivery Times
We offer multiple shipping options to meet different needs:
Note: Delivery times are estimates and may vary due to customs processing, logistics delays, or holiday periods.
Where We Ship From
We operate a global supply chain.
Orders are shipped from our production and fulfillment centers in China, using DHL and other reliable logistics partners.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can track the package at any time via:
DHL Tracking
17Track
Direct link in your shipping email
Shipping Areas
Currently, we ship to:
United States
Canada
United Kingdom
Australia
Europe (selected countries)
More regions will be added soon.
Wrong Address / Shipping Issues
Please ensure your shipping address is correct at checkout.
If you entered the wrong address, contact us immediately at:
📧 service@glassese.com
Customs & Import Duties
For most customers, customs charges are rare.
If required by your country, buyers are responsible for any applicable duties or taxes.
Disclaimer:
We are an online retailer providing customizable eyewear products.
We do not provide medical advice, diagnosis, or healthcare services.
As glasses wearers, we're committed to ensuring you the perfect pair,with stylish frames and premium quality lenses.
Email Us
service@glassese.com
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