Privacy Policy

This VOTAO Privacy Policy (the “Policy”) describes how we collect and use personal information about you when you visit our website, use our mobile application, or interact with us.

By “personal information,” we mean information that directly identifies you, such as your name, address, or email address. In this Policy, “we”, “us”, and “our” mean VOTAO, and “you” means any person who visits our website, uses our mobile application, or contacts us.

To shop with us, you need to be at least sixteen (16) years old. By accessing and/or using our services in any manner, including but not limited to, visiting and/or browsing our website, downloading our mobile application, or contributing any material on our website or via our application, you expressly understand, acknowledge and agree to all the terms and conditions in this privacy policy. If you disagree with any part of the policy, you should immediately discontinue access or use of the services. Please read our privacy policy carefully before proceeding.

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What Categories of Information We Collect

We may collect information including but not limited to:

• Identifiers and contact information (name, address, phone number, email).
• Purchase and commercial information (orders, shipping address, receipts, order updates).
• Payment information (transaction history, card/payment details, billing address).
• Profile and account information (preferences, shopping cart, reviews, saved addresses).
• Communications and interactions (emails, chat, SMS, phone calls).
• Demographic information (age, gender, ZIP code).
• Photographic information (if you upload a photo for try-on).
• Call recordings (if applicable).
• Location information (if enabled in device settings).
• Device and browsing information (cookies, IP, browser type, access time, referring websites).
• Other inferences (preferences, interests, etc.).

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Cookies and Tracking

We use cookies and similar technologies to:

• Make our services function properly.
• Provide secure browsing.
• Collect usage data for analytics.
• Improve your shopping experience.
• Personalize ads and marketing.

You may adjust your browser or device settings to manage cookies. You may also opt out of interest-based ads via third-party links (e.g., Google Ads settings).

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How We Collect Information

• Directly from you (account registration, purchases, returns, customer service, reviews, promotions).
• Automatically (browsing our site, using our app, interacting with our emails).
• From third parties (social media, analytics providers, advertising networks).

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How We Use Information

• To process and fulfill your orders.
• To provide and improve our services.
• To understand your preferences and interests.
• To communicate with you about your account and orders.
• To send marketing messages (if you opt in).
• To ensure legal compliance and security.

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How We Share Information

We do not sell personal information to third parties.
We may share information:

• Within our company and affiliates.
• With service providers (e.g., payment, shipping, analytics, marketing support).
• With law enforcement or legal authorities if required.
• As otherwise disclosed to you.

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How We Protect Information

We use reasonable safeguards to protect your information. However, no system is 100% secure. You are responsible for safeguarding your account credentials.

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AR Try-On & TrueDepth API

If you use AR try-on or Apple’s TrueDepth API features, your facial data is used only for real-time fitting and is not stored or shared.

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Live Broadcast (if applicable)

Your nickname and interactions may be publicly visible during live broadcasts.

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Your Choices

• You may unsubscribe from marketing emails anytime.
• You may disable cookies or location tracking in your device/browser.
• You may access or request deletion of your personal information by contacting us.

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Children’s Privacy

We do not knowingly collect data from children under 16 without parental consent.

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International Customers

Your information may be processed in the United States or other countries.

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Account Deletion

If you request account deletion:

• Your order history, rewards, coupons, and data will be permanently deleted.
• We cannot recover or assist with past order records.
• Pending orders must be completed before deletion.

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Changes to This Policy

We may update this Privacy Policy. Updates will be posted on our website and, if required, sent by email.

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Contact Us

If you have questions about this Privacy Policy, please contact us at:

VOTAO
🌐 Website: https://www.glassese.com/
📧 Email: xxxxx (placeholder until you set up an official contact email)

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📅 Effective Date: September 27, 2025