Privacy Policy

Privacy Policy
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit glassese.com or make a purchase from our store.

1. Information We Collect
   We collect only the information necessary to process your order and operate our website.

We may collect the following types of information:

A. Information You Provide
Name
Shipping address
Billing address
Email address
Phone number (optional)
Order details
Messages you send to customer support

B. Payment Information
Payments are processed securely by third-party payment providers.
We do not see or store your full credit card number.

Payment providers may collect:

cardholder name
card information (securely processed)
billing information

You may review their privacy policies for more details.

C. Automatically Collected Information
When visiting our website, we may automatically collect technical data such as:

IP address
Device type
Browser type
Pages visited
Time spent on pages
Cookies (see Cookie section)

This information helps us improve website functionality and security.

2. How We Use Your Information
   We use your information solely for the following purposes:

Processing and fulfilling your orders
Shipping and delivery
Providing customer support
Sending order updates
Improving our website and services
Fraud prevention and security
Compliance with legal obligations

We do not sell, rent, or trade your personal information.

3. How We Share Information
   We only share your data with trusted third parties necessary to operate our business, including:

Payment service providers
Shipping/logistics partners
Email service providers for order notifications
Website hosting & analytics providers

All third parties are required to comply with applicable data protection laws.

We do NOT share your information with:

advertisers
data brokers
social media platforms
third-party marketing networks

4. Cookies & Tracking Technologies
   Our website uses cookies for basic functions only, such as:

Keeping items in your cart
Website performance
Basic analytics
Security

You may disable cookies in your browser settings at any time.

5. Data Retention
   We retain your information only as long as necessary:

Order information: up to 7 years (for legal compliance)
Customer support records: as needed
Technical logs: short-term for security and performance

You may request deletion where applicable (see “Your Rights”).

6. Your Rights
   Depending on your location, you may have the right to:

Access your personal data
Request correction
Request deletion
Opt out of marketing emails
Request information about how your data is used

To exercise any of these rights, contact us at:
📧 service@glassese.com

7. Data Security
   We implement reasonable security measures to protect your personal information, including:

SSL website encryption
Secure payment processing
Limited employee access
Encrypted data transmission

However, no online transmission is 100% secure.

8. International Transfers
   Your information may be processed in Hong Kong, China, or other locations where our partners operate.
   All transfers follow applicable data protection standards.
9. Children’s Privacy
   Our website is not intended for children under 13.
   We do not knowingly collect information from minors.
10. Updates to This Policy
    We may update this Privacy Policy from time to time.
    Any changes will be posted on this page with a revised update date.

Last updated: February 28, 2025

11. Contact Us
    If you have questions or requests related to this Privacy Policy, please contact:

📧 service@glassese.com

🏢 Woteao Optical Technology Co., Limited
沃特奥光學科技有限公司
RM 101A, 1/F., Genplas Ind Building,
56 Hoi Yuen Road, Kwun Tong, Hong Kong

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Disclaimer:
We are an online retailer providing customizable eyewear products.
We do not provide medical advice, diagnosis, or healthcare services.