Q: What payment methods do you accept?
A: We currently accept major credit cards (Visa, MasterCard, American Express) through our secure payment processor.
Q: Is my payment secure?
A: Yes. All payments are encrypted and processed securely. We do not store your credit card information.
Q: Can I change or cancel my order?
A: If your order has not entered the processing stage, we may be able to modify or cancel it. Please contact us as soon as possible at service@glassese.com.
Q: Where do you ship from?
A: Our eyewear products are produced and shipped from our fulfillment centers in China.
Q: How long will it take to receive my order?
A: Total delivery time = Processing Time + Shipping Time.
• Processing Time: 2–4 business days (lens preparation & assembly)
• Free Shipping: 14–18 business days
• Advanced Shipping: 7–14 business days
• Business Express Shipping (DHL): 5–9 business days
Q: Will I receive a tracking number?
A: Yes. A tracking number will be emailed to you once your order is shipped.
Q: What if I entered the wrong shipping address?
A: Please contact us immediately. If your order has not shipped yet, we may be able to update the address.
Q: Do you accept returns or exchanges?
A: Yes. Please email service@glassese.com with your order number and issue. We will provide return instructions after reviewing your request.
Q: Where do I send my return?
A: Return instructions and the return address will be provided after your request is approved, depending on your location.
Q: Do you offer warranty?
A: Yes. Our eyewear products come with a 365-day limited warranty against manufacturing defects.
Q: Do you offer Virtual Try-On?
A: Not yet. This feature is not supported at the moment.
Q: How do I choose the right frame size?
A: Each product page includes detailed measurements (lens width, bridge, temple length). You can compare them with your current glasses.
Q: Do you have a physical store or office?
A: Our company is registered in Hong Kong:
Woteao Optical Technology Co., Limited
沃特奥光學科技有限公司
Fulfillment and shipping are handled from China.
Q: How can I contact customer service?
Email us anytime at: service@glassese.com
Disclaimer:
We are an online retailer providing customizable eyewear products.
We do not provide medical advice, diagnosis, or healthcare services.ces.
As glasses wearers, we're committed to ensuring you the perfect pair,with stylish frames and premium quality lenses.
Email Us
service@glassese.com
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